Privacy Policy

1. Who we are

useJeff ("we", "us", "our") is an AI-powered WhatsApp sales assistant platform operated by useJeff. Our website is usejeff.com.

We help businesses automate customer conversations, take orders, and manage bookings through WhatsApp using artificial intelligence.

2. Information we collect

We collect the following information when you use useJeff:

• Account information: your name, email address, and business name when you sign up.
• Business information: your business type, menu/catalog, working hours, and assistant configuration.
• WhatsApp conversation data: messages exchanged between your customers and your Jeff AI assistant.
• Customer data: WhatsApp phone numbers and names of your customers who interact with Jeff.
• Payment information: billing details processed securely through Stripe. We never store your card number.
• Usage data: number of messages, orders, and bookings processed through Jeff.

3. How we use your information

• To provide and operate the useJeff service.
• To process orders and bookings on your behalf.
• To send you transactional emails (order notifications, billing receipts).
• To improve our AI models and service quality.
• To contact you about your account or important service updates.

4. Data sharing

We do not sell your personal data. We share data only with trusted third-party service providers strictly necessary to operate useJeff, including AI inference, database hosting, payment processing, messaging infrastructure, email delivery, and application hosting.

All third-party providers are bound by confidentiality obligations and are prohibited from using your data for any purpose other than providing their services to useJeff.

5. Data retention

We retain your data for as long as your account is active. If you cancel your subscription and request account deletion, we will delete your data within 30 days, except where required by law (e.g. billing records).

6. Security

We use industry-standard security practices including encrypted connections (HTTPS), secure database storage, and row-level security policies. Payment data is handled entirely by Stripe and never stored on our servers.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Export your data in a portable format.

To exercise any of these rights, contact us at hello@usejeff.com.

8. Cookies

useJeff uses only essential cookies required for authentication and session management. We do not use advertising or tracking cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of useJeff after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at: hello@usejeff.com